About
Join Elythia

Elythia Terms and Conditions

Last updated: October 2026 | Version 2.0

1. About us

Elythia is operated by Elythia Limited, a private limited company registered in England and Wales (Company Registration No: 13145106). Our registered office is at 16 The Hawthorns, Ossett, Wakefield, West Yorkshire, WF5 0BH. Our registered director is Emanuela Rajakrishnen, known professionally as Emma Rajakrishnen.

Our services are currently created and delivered by Emma Rajakrishnen. Elythia Limited may engage other team members, contractors or guest contributors as the business grows, in line with applicable law.

Contact us at: [email protected]

2. Accepting these terms

By booking, buying, registering for or using any Elythia service, you confirm that you have read, understood and agree to these Terms and Conditions, together with our Privacy Policy and Medical Disclaimer, which form part of them.

When you buy a programme, the description on the offer page at the time you buy (what's included, how long it lasts, any bonuses, and any money-back promise or credit) also forms part of your agreement with us. If anything on the offer page differs from these terms, the offer page applies to that programme.

3. Important medical notice

Elythia does not provide medical advice or clinical care. Everything we offer, including resources, live sessions, webinars, one to one sessions, programmes and WhatsApp support, is for information and education, and works alongside your NHS care, never instead of it.

Emma is a registered midwife, but when she provides Elythia services she is not acting as your midwife and does not create a midwife and patient relationship. Always follow the advice of your own midwife, GP or obstetrician.

If you are worried about yourself or your baby, contact your maternity triage straight away. In an emergency, call 999 or go to your nearest A&E. Never use Elythia, WhatsApp or any community group for urgent medical help.

If your fear of birth, anxiety or low mood feels overwhelming, please also talk to your midwife or GP, who can refer you for specialist perinatal mental health support.

4. Our services

We offer:

  • a monthly membership, giving access to our online platform, resources and live sessions
  • one to one programmes with Emma, such as Elythia Essentials, Elythia Complete and From Scared to Prepared
  • single one to one sessions
  • downloadable guides and workshops
  • free webinars and live sessions

What each service includes is set out on its offer page at the time you buy. We may change, pause or stop a service with reasonable notice, but this won't affect anything you have already paid for.

5. Membership and payment

5.1 Subscription

Your membership is billed monthly from the date you sign up. If your membership starts with a free trial, your first payment is taken when the trial ends, unless you cancel before then. Payments are processed securely by Stripe through our Kajabi platform.

5.2 Automatic renewal

Your subscription renews automatically each month unless you cancel before your renewal date. Please keep your payment details up to date.

5.3 Pricing

Current prices are shown at the time of purchase. If a price increase affects existing members, we will give at least 30 days' notice by email first.

5.4 Cancelling your membership

You can cancel at any time in your account settings. Cancellation takes effect at the end of your current billing period, and you keep access until then. Membership payments are not refunded for unused time. If you have any trouble cancelling, email [email protected] and we'll help.

6. One to one programmes and sessions

6.1 What's included

Each programme includes what is described on its offer page at the time you buy. Session topics are agreed with you and may change as your pregnancy goes on.

6.2 Your programme period

Your programme lasts for the period stated on the offer page. Unless the offer page says otherwise, it starts on the date of your first session. Please book your first session within 14 days of buying, so you get the full benefit of your programme.

6.3 Booking, rescheduling and missed sessions

We'll be in touch within two working days of your purchase to book your first session. Sessions take place on Zoom unless agreed otherwise.

We know pregnancy is unpredictable. If you need to move a session, please give at least 24 hours' notice and we'll find another time. A session missed without notice may count as delivered, although we'll always try to help. If Emma needs to move a session, we'll offer you another time as soon as possible, and your programme period will be extended to match.

6.4 WhatsApp support

Where your programme includes WhatsApp support, you can message Emma during your programme period. We aim to reply within one working day, or as stated on your offer page. WhatsApp support is not monitored around the clock and must never be used for urgent concerns (see section 3).

6.5 Session recordings

Where your programme includes a recording of a session, it is for your personal use only and must not be shared or published. We store recordings securely and delete them no later than 12 months after your programme ends.

6.6 Your written materials

Plans, birth plans, summaries, appointment maps and other materials we write for you are based on what you tell us and on general, evidence-based information. They are for your personal use, and you should always check them with your own maternity team.

6.7 Bonuses

Some programmes include bonuses. Where a bonus depends on booking within a stated time (for example, within 48 hours of a call with Emma), it is only available if you book within that time. Bonuses have no cash value, cannot be exchanged, and are not refunded separately.

6.8 Paying in instalments

If you choose to pay in instalments, you agree to pay every instalment on time. If a payment fails, we may pause your sessions and support until it is paid. Stopping a programme does not cancel the remaining instalments, unless you are entitled to a refund under section 7 or section 9.

7. Our money-back promise

Some programmes include a money-back promise. Where they do, the promise and any conditions are shown on the offer page before you buy. Unless the offer page says otherwise:

  • you need to have come to your first session and used the materials we gave you
  • you need to tell us, by email or WhatsApp, before your programme period ends
  • we will refund you in full to your original payment method within 14 days of your request
  • once you take a refund, your programme, any remaining support and any credit (section 8) end
  • the promise can be used once per person

You don't have to give a reason, although we'd always love to know how we could have done better.

8. Credit towards another programme

Some programmes let you put the amount you've paid towards a bigger programme. Where they do, the offer page or Emma will explain which programmes the credit applies to. Unless we tell you otherwise:

  • you need to decide before your programme period ends
  • you can choose the credit, or a refund under our money-back promise if your programme includes one, but not both
  • you can also choose neither, and simply finish your programme there
  • credit has no cash value, cannot be transferred to anyone else, and can only be used once

9. Your right to cancel

If you buy a one to one programme or session online, you have 14 days from the date you buy to cancel for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email [email protected].

If you ask us to start your programme within those 14 days (for example, by booking and having your first session) and then cancel, we may keep an amount that fairly reflects what we have already provided. If your programme has been fully delivered within the 14 days, the right to cancel no longer applies.

For downloads and digital content that you can access straight away, including the membership and any guides or workshops included with a programme, you agree when you buy that you lose your right to cancel once you have access.

Nothing in these terms affects your statutory rights.

10. Other refunds

Outside sections 7 and 9, payments are not refundable. Elythia Limited may still choose to give a refund in exceptional circumstances, case by case. Doing so once doesn't create an obligation to do so again.

11. Acceptable use

When you use our platform, sessions or groups, you agree not to:

  • use them for anything unlawful
  • share your login details or let anyone else use your account
  • copy, share, republish or sell any of our content without written permission
  • post anything offensive, defamatory, harassing or harmful
  • try to gain unauthorised access to any part of the platform
  • use the platform or any group to seek or give medical advice or emergency help

We may suspend or end access, without refund, if these rules are broken.

12. Live sessions and webinars

Live sessions and webinars are scheduled in advance. Where a session is recorded, members can find the recording in the content library. We may reschedule a session or change the presenter. Where we have to cancel at short notice, we'll try to offer an alternative.

13. WhatsApp community group

Members may be invited to an optional WhatsApp community group. It is for community, feedback and announcements only, and must not be used for medical advice or urgent concerns. Please be respectful; we may remove anyone whose behaviour is harmful or disruptive. We are not responsible for what other members post, and the group is not monitored in real time.

14. Confidentiality and safeguarding

Anything you share with us is treated as confidential, in line with our Privacy Policy. The exception is where we are seriously worried about your safety or your baby's, or where the law requires us to share information. In those situations we may encourage you to contact your maternity team or emergency services, and we may share information with the right people.

15. Intellectual property

All our content, including written resources, videos, recordings, guides and the materials we write for you, belongs to Elythia Limited and is protected by copyright and other intellectual property laws. You may use it for your own private, non-commercial purposes only. Please don't copy, share, sell or adapt it.

16. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under English law.

Otherwise, we are not liable for indirect or consequential loss, and our total liability to you will not exceed the amount you paid us in the 12 months before the event that gave rise to the claim. Elythia Limited holds public liability insurance.

17. Complaints and disputes

If you're unhappy with anything, please email [email protected] first and give us at least 14 days to put it right. This doesn't affect your statutory rights.

18. Things outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including illness, failures of third-party platforms such as Kajabi, Zoom, Stripe or WhatsApp, and internet outages. If this affects a session, we'll reschedule as soon as we reasonably can and extend your programme period to match.

19. Changes to these terms

We may update these terms from time to time, and the latest version will always be on our website with its date at the top. Changes won't affect a programme you have already bought, which stays under the terms in place when you bought it.

20. General

If any part of these terms is found to be invalid, the rest still applies. These terms, together with the offer page for your programme, our Privacy Policy and our Medical Disclaimer, are the whole agreement between us. They are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

21. Contact us

Elythia Limited, Company Registration No: 13145106

Registered office: 16 The Hawthorns, Ossett, Wakefield, West Yorkshire, WF5 0BH

Director: Emanuela Rajakrishnen

Email: [email protected]